Micah Solomon , CONTRIBUTOR

Customer service is more than just common sense. It’s not always easy to pull off, and it's certainly not something that “just takes care of itself” (although I’ve heard each of these sentiments voiced at one time or another, in my work as a customer service consultant).

https://www.forbes.com/sites/micahsolomon/2017/06/30/five-customer-service-jerk-moves-worst-practices-and-the-best-practices-to-prevent-them/#2af78c78ad84